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Setting Objectives and Key Process Indicators (KPI) and conducting effective Management Reviews for ISO 9001:2015 or AS9100D/ISO 9001:2015

  • Arizona Commerce Authority 118 N 7th Ave, Suite 400 Phoenix, AZ 85007 United States (map)

Come join us for a workshop on how to set meaningful and measurable objectives and Key Process Indicators (KPI) as well as how to conduct effective management reviews including how to assign actions and follow up on actions to maximize the effectiveness of your QMS


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Date: Wednesday March 27th, 2019

Time: 8:30 am – 11:30 am, Cost:  $150/person

Location: Arizona Commerce Authority (Phoenix), Adams and 7th Avenue

Agenda: Continental Breakfast 8:30 am – 9:00 am

Workshop 9:00 am – 11:30 am

·        Overview of Objectives and Management Review Sections of ISO 9001:2015 (and AS9100D)

·        How to set measurable objectives

·        How to define Key Process Indicators (KPI)

·        How to conduct effective Management Reviews

·        How to track actions


Handouts include hard copy and electronic copies of a Management Review Agenda Form and KPI Tracking Spreadsheet


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